Terms and Conditions

Welcome to Solearth.in. By accessing or using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing any order or using our services.

1. General Information

Solearth.in is an online platform dedicated to promoting and selling handcrafted products made by rural women artisans. All content, services, and products offered on this website are subject to the terms listed below.

2. Acceptance of Terms

By using this website, you agree to comply with and be legally bound by these Terms and Conditions, as well as our Privacy Policy, Shipping Policy, and Return Policy.

3. Product Descriptions

We strive to provide accurate and complete information about each product. However, slight variations in color, texture, or size may occur as each item is handmade. These differences do not qualify as defects.

4. Pricing and Payment

  • All product prices are listed in INR and include 5% GST.

  • Prices are fixed based on material, design, and artisan effort.

  • Free shipping is provided on orders above ₹499.

  • Solearth.in reserves the right to change prices at any time without prior notice.

  • We accept secure online payments through multiple payment gateways.

5. Order Confirmation and Cancellation

  • Once an order is placed, you will receive an order confirmation via email.

  • Orders cannot be canceled once they are processed or shipped.

  • In case of payment failure or transaction issues, please contact our support team.

6. Shipping and Delivery

  • Products are shipped within 2 working days after payment confirmation.

  • Delivery time is estimated between 7–8 working days, depending on your location.

  • For more details, refer to our Shipping Policy.

7. Returns and Refunds

  • Returns are only accepted if the product is damaged upon delivery.

  • Customers must notify us within 48 hours of receiving the damaged product.

  • Return shipping will be arranged by us. For full details, please refer to our Return Policy.

8. Discount and Promotional Offers

  • Welcome offers and bulk purchase discounts are available as per our Pricing Policy.

  • Discounts must be applied at checkout using valid codes.

  • Only one discount code can be used per transaction.

9. Intellectual Property

All content on Solearth.in, including product images, text, logos, and designs, is the intellectual property of Solearth or its partners. Unauthorized use or reproduction is strictly prohibited.

10. User Conduct

Users must not:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to the website or its servers.

  • Transmit any harmful or malicious software.

11. Limitation of Liability

Solearth.in will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. We are not responsible for delivery delays caused by third-party couriers or natural events.

12. Modifications

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with the date of revision. Continued use of the website implies your acceptance of the updated terms.

13. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Kolkata, West Bengal.

14. Contact Information

For any queries related to these Terms and Conditions, please contact us at:
📧 contact@solearth.in
📞 8100459632