At Solearth.in, we take pride in offering handcrafted products made with care by rural women artisans. We aim to deliver the best customer experience and have outlined our cancellation and refund policy below for your clarity and convenience.
Before Shipping:
If you wish to cancel your order, you must do so within 12 hours of placing it. Once the order is processed or shipped, it cannot be cancelled.
How to Cancel:
Please contact us immediately at contact@solearth.in or call us at 8100459632 with your order details.
Custom or Made-to-Order Products:
Orders for customized or made-to-order products cannot be cancelled once placed.
We follow a strict refund policy as most of our products are handmade and crafted in small batches. Refunds are only applicable in the following case:
Damaged Product Received:
If you receive a damaged product, please contact us within 24 hours of delivery. Share clear images of the product and packaging to help us verify the issue.
Verification and Pickup:
Once the damage is verified, we will arrange for a return pickup at no extra cost to you.
Refund Process:
After receiving the returned product and completing the inspection, we will initiate the refund. Refunds will be processed to the original method of payment and may take 7–10 working days to reflect in your account.
Minor variations in color, texture, or size due to the handmade nature of the products
Products returned without informing us
Delay in delivery caused by logistics partners
For any questions regarding your order, cancellation, or refund status, please get in touch with us at:
📧 contact@solearth.in📞 8100459632
